BSB30215 - Certificate III in Customer Engagement
$848(GST FREE)
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OVERVIEW
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DELIVERY
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DURATION
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EMPLOYMENT
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UNITS OF COMPETENCY
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ENTRY REQUIREMENTS
OVERVIEW
This nationally recognised Certificate III in Customer Engagement course will give you the tools and strategies to create memorable customer experiences. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
DELIVERY
Online through our custom learning management system. Students will be actively supported and mentored through your studies and can access our training hub for further support.
DURATION
Flexible study options with enrolments being valid for up to 12 months.
EMPLOYMENT
Career Pathways within this industry include:
- Customer Services Representative
- Sales Consultant
UNITS OF COMPETENCY
SEMESTER ONE
BSBCUS301 Deliver and monitor a service to customers
BSBWOR301 Organise personal work priorities and development
BSBCUE307 Work effectively in customer engagement
BSBCUE203 Conduct customer engagement
BSBCUE301 Use multiple information systems
BSBCUE309 Develop product and service knowledge for customer engagement operation
SEMESTER TWO
BSBCMM301 Process customer complaints
BSBWOR203 Work effectively with others
BSBWHS201 Contribute to health and safety of self and others
BSBADM311 Maintain business resources
BSBFLM303 Contribute to effective workplace relationships
BSBINM301 Organise workplace information
ENTRY REQUIREMENTS
It is a government requirement that all students completing this course have a unique student identifier (USI). To commence this course students should register for a USI via www.usi.gov.au Students will also require:
Access to a computer, tablet or smartphone
Email Access to reliable internet connection
Basic digital literacy skills
Meet language, literacy and numeracy requirements
PDF reader (for example Adobe Acrobat)
Motivation and capability to study course material and complete assessment activities